Claims

No one deserves to lose what he/she has worked so hard for in just an instant. BPI MS will help you recover after a typhoon, flooding, accident, or other perils covered by your BPI MS Insurance policy. Should you or your loved ones or those that you value be affected by such incidents, here’s how you can file a claim request:

  1. At the onset of an incident affecting your covered property or loved ones, the principal insured/beneficiary must notify BPI MS immediately by calling (02) 8840-9000 or by sending an e-mail at [email protected]. For motor vehicle-related insurance claims, you may reach (02) 8840-9999 or 8840-9966 for quicker response.
  2. Prepare the appropriate documents necessary based on the following checklist. Make sure to download the appropriate forms and fill them out legibly.

 

IMPORTANT NOTE:
Evaluation of claims request for issuance of LOA or claims proceeds will commence only after submission of all basic requirements. For policy holders with motor vehicle insurance, the inspection of the damaged insured or third-party vehicle may be scheduled concurrently while the basic requirements are being gathered by the insured.

 

Other contact numbers to remember:

  • For BPI MS Comprehensive Motor Insurance policy holders, you may reach the BPI MS Express Roadside Assistance (ERA) at (02) 8687-8585 should you need towing and minor on site vehicle repair assistance .
  • For BPI MS Travel Care policy holders, you may contact the BPI MS Travel Care Assistance Hotline at (02) 8231-3922 in case of emergencies during your covered international trip. For policies acquired prior to November 15, 2024, you may contact 02) 8687-8585.

Frequently Asked Questions for Motor Vehicle Insurance Claims

Call a traffic enforcer or go to the nearest police station to have the accident or loss investigated. If a Third Party is involved, it would be necessary to get the following details and documents:

  • Name of the driver and registered owner of the vehicle
  • Address and contact numbers
  • Insurance company and photocopy of policy
  • Brand/Type of vehicle
  • Plate number
  • Document the accident in order to
    protect yourself:
    • Take photos of the accident scene and vehicles involved (if it’s safe to do so)
    • Take photos of your vehicle from different angles showing all the damages to the car
    • Get a copy of the Police Report

 

In case you need immediate Loss Adjuster’s Assistance, you may refer to the BPI MS Loss Adjusters.

If your vehicle is severely damaged in an accident and needs to be towed, just call the BPI MS Express Roadside Assistance Hotline at (02) 8687-8585 and they will be happy to assist you.

 

 

  • Copy Police Report (if available) or Notarized Affidavit or BPI MS Accident Report Form
  • Photocopy of Vehicle’s Registration Certificate and current Official Receipt
  • Photocopy of Driver’s License and Official Receipt of Authorized Driver
  • Preferred shop estimate, if available
  • Photos of accident scene, if available

Download the Motor Vehicle Accident Report Form

A Police Report is necessary for:
• Total Loss
• Theft
• Substantial Third Party Property Damage and Bodily Injury claims
• Where recovery/subrogation is possible against a negligent adverse vehicle

You may submit your claim documents to the BPI MS Head Office, BPI MS Branch Office servicing you, or BPI MS MOTOR CLAIMS EVALUATION CENTER. Your BPI MS servicing agent may also accept and forward your claim documents in your behalf.

You can also send us the document via email: [email protected]

To know how you can properly take photos of your damaged vehicle to help with the evaluation of your claim request, you may click/tap here.

If your vehicle can still be safely driven, proceed to BPI MS’ MOTOR VEHICLE CLAIMS EVALUATION CENTER or to any of the BPI MS Drive-In Centers in Metro Manila to have the damage(s) sustained by your vehicle evaluated and photographed.

If you have a stable internet connection, we can inspect your vehicle via Video Chat Inspection.

 

To help fast-track our claims process and provide you with a better experience, we’ve made the BPI MS video chat inspection available for assessing the damages to your vehicle. To know more about this, please click/tap here.

Please make arrangements with the Claims Assistant servicing your claim. PLEASE DO NOT PROCEED WITH THE REPAIR OF YOUR DAMAGED VEHICLE without clearance and/or approval from BPI MS.

You may download the list of BPI MS accredited shops thru the link below:

Download here

Important Note:
Clients should only engage these accredited shops once the claim request has been approved and that an LOA has been provided by BPI MS. This list may change without prior notice.