Property Claims Guide



In the event of any loss that may give rise to a claim, the following procedures should be followed:

1. The Insured or his designated personnel will advise the Insurer immediately. Initial loss advice should be made within twenty-four (24) hours following the occurrence of the loss.

E-mail the Insurance Company with the following information:

  • Policy Number
  • Date, time, and place of loss
  • Nature of the loss or damage
  • Brief description relating to the circumstances/loss discovery including comments as to how loss could have occurred
  • The extent of loss or damage, with initial cost estimate of loss or damage, if such information is already available
  • Contact details for survey (inspection/investigation)


2. Upon receipt by Insurers of the loss notification, Insurer will appoint a loss adjuster.

3. In the event of a loss occurring after the normal business hours (i.e., Saturdays & Sundays and Holidays), then Insured should notify Insurers on the next working day.

Insurers will contact the Nominated Loss Adjuster.

The Nominated Loss Adjuster will then coordinate with Insured or his/her representative on the schedule of survey/inspection.



Upon completion, Insured may submit the insurance claim requirements directly to BPI MS Insurance or the Nominated Loss Adjuster.

In case of a loss, here are the documents and other requirements you need to prepare.

  1. Sworn Statement of Claim (form to be provided by adjuster)
  2. Non-waiver Agreement (form to be provided by adjuster)
  3. BFP/Fire Department Report (if fire originated from other premises)
  4. BFP/Fire Department Anti-Arson Report (if fire originated from Insured’s premises)
  5. Photographs, if available
  1. Detailed Estimate of Replacement/reconstruction Cost and Detailed Bill of Materials Prepared by a Duly Licensed Contractor
  2. Copy of Building Plan or Sketch Prepared by a Duly Licensed Contractor
  3. Copy of Building Permit
  4. Certified Copy of Declaration of Real Property and Transfer Certificate of Title
  5. Lease Agreement (If lot/building belongs to other party) or Contract
  6. Inventory of affected and unaffected items (for contents only)



The authority of an adjuster is limited to the determination of the value of the loss and damage under pertinent provisions of the Policy. Therefore, any request for documentation as well as any inquiries and request for information should not be CONSTRUED as an admission of liability on the part of BPI MS, but rather, only as part of inquiries and investigation.

Additional reasonable information or documents may be requested should Nominated Loss Adjuster find this necessary in the course of verification works. The documentary requirements will vary depending on the nature of loss and extent of damages of the insured properties.