BPI MS will help you recover after a typhoon, flooding, accident or other covered perils. Should you, your loved ones or those that you value be affected by such incidents, you may contact BPI MS through the details below to file your claims:


BPI MS Trunkline
(02) 8840-9000

Motor Insurance Claims
(02) 8840-9999 | 8840-9966

Express Roadside Assistance (ERA) *for towing and minor on site vehicle repair assistance
(02) 8687-8585

Claims Email Address
[email protected]

Travel Care Assistance
(02) 8687-8535


BPI MS Clients may refer to the following links for guidance on how to file their claim:

Motor Claims Evaluation Centers

Towing Assistance

Loss Adjusters Assistance

How to Take Photos of Motor Vehicle

BPI MS Video Chat Inspection (Motor Vehicle)

Property Claims Guide

Claim Notification Form for Accident and Travel Care

Marine Claim Checklist

Comprehensive General Liability Claim Checklist

Frequently Asked Questions

Call a traffic enforcer or go to the nearest police station to have the accident or loss investigated. If a Third Party is involved, it would be necessary to get the following details and documents:

  • Name of the driver and registered owner of the vehicle
  • Address and contact numbers
  • Insurance company and photocopy of policy
  • Brand/Type of vehicle
  • Plate number
  • Document the accident in order to
    protect yourself:
    • Take photos of the accident scene and vehicles involved (if it’s safe to do so)
    • Take photos of your vehicle from different angles showing all the damages to the car
    • Get a copy of the Police Report


In case you need immediate Loss Adjuster’s Assistance, you may refer to the BPI MS Loss Adjusters.

If your vehicle is severely damaged in an accident and needs to be towed, just call the BPI MS Express Roadside Assistance Hotline at (02) 8687-8585 and they will be happy to assist you.



  • Copy Police Report (if available) or Notarized Affidavit or BPI MS Accident Report Form
  • Photocopy of Vehicle’s Registration Certificate and current Official Receipt
  • Photocopy of Driver’s License and Official Receipt of Authorized Driver
  • Preferred shop estimate, if available
  • Photos of accident scene, if available

Download the Motor Vehicle Accident Report Form

A Police Report is necessary for:
• Total Loss
• Theft
• Substantial Third Party Property Damage and Bodily Injury claims
• Where recovery/subrogation is possible against a negligent adverse vehicle

You may submit your claim documents to the BPI MS Head Office, BPI MS Branch Office servicing you, or BPI MS MOTOR CLAIMS EVALUATION CENTER. Your BPI MS servicing agent may also accept and forward your claim documents in your behalf.

You can also send us the document via email: [email protected]

If your vehicle can still be safely driven, proceed to BPI MS’ MOTOR VEHICLE CLAIMS EVALUATION CENTER or to any of the BPI MS Drive-In Centers in Metro Manila to have the damage(s) sustained by your vehicle evaluated and photographed.

If you have a stable internet connection, we can
inspect your vehicle via Video Chat Inspection


Please make arrangements with the Claims Assistant servicing your claim. PLEASE DO NOT PROCEED WITH THE REPAIR OF YOUR DAMAGED VEHICLE without clearance and/or approval from BPI MS.

You may download the list of BPI MS accredited shops thru the link below:

Download here

Important Note:
Clients should only engage these accredited shops once the claim request has been approved and that an LOA has been provided by BPI MS. This list may change without prior notice.